Policies & Customs
We do our best to accommodate extraordinary guest requests under extraordinary circumstances, but due to our short season and remote location, we cannot make exceptions to our deposit and cancellation policies. We very strongly recommend that, for peace of mind, all guests purchase travel insurance.
Booking & Cancellation
A deposit representing 50% of the total cost of booking including taxes and gratuities is due at time of reservation and is preferred by bank wire transfer. Should you wish to use a credit card, a 3% convenience fee will apply. The remaining balance is due 90-days prior to arrival. We will send you a reminder to arrange a second wire unless other arrangements have been made in advance.
If a cancellation in writing, is received and confirmed by the resort 91 or more days prior to scheduled arrival, a $500 CAD per person cancellation fee applies. If cancellation is received 0-90 days prior to arrival, then the reservation is 100% non-refundable.
Gift certificates are valid for specific dates and seasons only and may be redeemed only by the recipient, unless expressly permitted by the owner of the resort. Certificates are non-transferable – person to person, or season to season, and they have no cash value. Gratuities are not included in gift certificates awarded to non-profit organizations for the purposes of fundraising, therefore gratuities are due from the certificate holder.
Due to the intimate size and nature of the resort, children must be a minimum of six years of age. Children’s Rates apply to children 12 years of age and under, sharing same tent with parents or assigned, at the discretion of the resort, to one of a limited number of deluxe family and family tents across the boardwalk from ensuite and deluxe tents. These tents may be assigned as upgrades, or to children, and are priced relative to season, guest age and occupancy levels. See our rates page for special Family that Stays Together pricing.
Due to a short resort season and limited accommodations, adult double occupancy is required in all ensuite, deluxe and deluxe family tents during peak season stays. A single occupancy supplement of $600.00 CAD per night applies during shoulder seasons.
Business Services & Cell Service
By design, there is no in-room telephone or television, but all guest and amenity tents offer reliable and complimentary wifi. Also by design, there is no business centre. We make wireless printing available through our office, and, should you need access to a computer, there is a printer-connected 21” Mac in the Activities Tent, for adult guest use. Traditional text messaging and cellular calls cannot be sent or received to devices at the resort. However, iMessage, iChat, FaceTime, and any other web-based messaging applications will keep you connected.
At the centre of the main camp, across from the Cookhouse, a well-stocked first-aid room with AED is open 24/7. All guests are asked to fill-out a getting to know you form prior to arrival. Submitted dietary preferences and allergies, environmental and insect bite allergies and other health information is noted in advance, so that staff and service delivery meet requirements. Guides are trained in Wilderness First Aid and carry first aid and/or wilderness survival kits, as appropriate, on all outings.
Important Dates 2017 Season
- May 11th thru 18th & September 17th thru October 1st available for buy-out only
- Opening day and first arrivals – Thursday, May 11th
- Final arrival date for 3 day package – Thursday, September 28th
- Final arrival date for 4 day package – Sunday, September 24th
- Final arrival date for 7 day package – Sunday, September 24th
- Closing day and final departures – Sunday, October 1st
Check-in & Check-out
- Three night packages depart YVR South Terminal 3:30pm Thursday – depart resort Sunday 4:30 pm
- Four night packages depart YVR South Terminal 3:30pm Sunday – depart resort Thursday 4:30 pm
- Seven night packages arrive and depart on Thursdays and Sundays (as above).
- Guest tent check-out time is 2pm. A farewell reception takes place from 2pm until departure.
After the short but scenic ride from the floatplane dock – by horse-drawn wagon, no less – a Champagne reception awaits at the Cookhouse. Enjoy a welcome buffet of small plates and wilderness-inspired appetizers, the cocktail or refreshment of your choosing, and settle in by the fire for a brief orientation given by resort management. You will meet your hospitality team, learn about bear-aware, wilderness safety, resort customs, and how-to register for activities and spa. Soon after, you will be walked to your tent – short grounds tour en-route – where your luggage awaits.
Charter floatplanes are scheduled to depart the resorts between 4:30pm – 4:45pm, arriving YVR South River Terminal at 5:15pm – 5:30pm.
*** It is therefore highly recommended that guests not book connecting flights on the evening of their departure from the resort, as weather and/or circumstances may delay floatplane schedules.
Sometimes, due to weather, floatplane schedules are changed or amended by the operator to suit inclement weather, or include a ground transfer component. Such changes and delays are beyond our control and while we and our floatplane partners do our best to adhere to plans, sometimes, for the safety of passengers, scheduled flights are cancelled or delayed until such time as pilots receive the all-clear to take off from YVR South Terminal to fly direct to the resort, or other destination on Vancouver Island to be supplemented by ground and/or boat transfer. Please inquire directly with the resort or your travel agent, regarding policies.
WE STRONGLY RECOMMEND THAT ALL GUESTS PURCHASE TRAVEL INSURANCE. SHOULD YOU REQUIRE REFERRAL, WE ARE HAPPY TO RECOMMEND THE FOLLOWING UNDERWRITERS: