![Healing Grounds Spa - Booking & Cancellation Policies](../../images/18000/18200-head-01.gif)
![Reservations & Refunds](../../images/18000/18200-subhead-01.gif)
All rates quoted in Canadian funds unless noted otherwise. Bookings are based
on availability, on a first come, first served basis. A three-night minimum stay
is required, unless otherwise confirmed in writing. Exceptions will be made only
when undertaken as part of a two-resort combination booking, or by special arrangement
with Clayoquot Wilderness Resorts & Spa agents and representatives.
A deposit representing 50% of the total cost of booking is due at time of reservation.
The balance is due 60 days prior to arrival and will be processed automatically
on credit card unless alternate arrangements have been made in advance.
A 10% gratuity will be added to the net total of the bill at check-out.
Guests arriving by car should note that the scheduled water taxi or floatplane
(at resort discretion) departs Tofino Harbour only at specific times on
check-in days, and that they should confirm departure times with the reservations
office at time of booking. Water taxi or floatplane departure times will
be made available to guests as part of the confirmation package sent to them
in advance of arrival. A $100 per person fee will be charged if dispatch of a
non-scheduled water taxi is required. Guests arriving from Vancouver via floatplane
will land at the Outpost dock, bypassing Tofino Harbour.
Cancellation without penalty is permitted 60 days prior to arrival. Deposits
on record at that time will be refunded in full. In cancellation is received
within 60 days or less of scheduled arrival, all deposits on record are 100%
non-refundable. Rates are subject to change without notice, though rates for
deposit-paid reservations may not change.
All-inclusive packages promise world-class cuisine and premium wines and spirits.
Should guests wish to order from the reserve wine list or enjoy a special select
liquor, a surcharge will appear on their statement.
A singles supplement of $300 per night applies to reservations requesting single
occupancy of rooms or tents. Supplement surcharges vary by season and occupancy
levels, so please inquire at time of booking.
Applicable provincial, federal and hotel taxes are not included in published
rates. Please inquire at booking regarding applicable tax rates.
Clayoquot Wilderness Resorts is not responsible for extraordinary hotel,
food and beverage, ground transport, or air carrier costs incurred due to
weather-related delays or cancellations, or missed connecting flights. Travel
insurance is recommended.
A certain level of risk is inherent in all wilderness activities. Please
refer to the resorts waiver document for
details.
![We offer a discounted rate to families travelling with children 12 years of age and under, provided children share accommodations with parents or guardians.](../../images/12000/12310-pic3.jpg) |
![Children](../../images/18000/18200-subhead-02.gif) We
offer a discounted rate to families travelling with children 12 years of age
and under, provided children share accommodations with parents or guardians.
See rate pages for details.
The intimate size and nature of the resorts pose a unique dilemna
when it comes to the inclusion of children. Rather than designate resort properties
adults-only, management opted to alter the policy regarding families. So, to safeguard
the comfort and happiness of all resort guests, we ask that children under the
age of eight be under the full-time care of a nanny or other such companion. We
also ask that parents be responsible for the whereabouts and respectful behaviour
of all children at all times. ![Travel Insurance](../../images/18000/18200-subhead-03.gif)
The resorts strongly recommends that all guests purchase travel insurance. A short
season prevents the resorts from making exceptions to the 60 day cancellation
policy, so be sure to consult travel professionals in advance of booking, regarding
trip cancellation insurance. |